24/7 Customer Support in Cloud Hosting
We acknowledge the significance of receiving assistance promptly, so our cloud hosting services come with 24/7 technical support as well as several means of communication. If you don't have an account yet, you can give us a call or come on our live chat and chat with a live agent, so as to inquire about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up ordering a service which you can't use effectively. If you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires additional investigation. Unlike the majority of providers on the market, we respond to all tickets within an hour, so you won't need to wait for an entire day. Our support services can be used round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting that we supply include 24/7 customer and technical support, so no matter what issue you experience, you'll be able to contact us and we'll assist you in a timely manner. Our guaranteed response time for each e-mail or ticket that you open from your Hepsia hosting Control Panel is 1 hour; usually the response time rarely is more than 20 minutes. Furthermore, we have telephone support with several local numbers around the world plus a live chat, so that you're able to contact us and find additional details about our solutions even if you do not have an account yet. We can help you with any question or an issue you may have - payment methods, package features, email setup, hosting account settings, and many others. If you use our services, you will not ever encounter an issue where you have to wait for a day or two to get an issue solved like you may need to do with numerous other service providers.
24/7 Customer Support in VPS Web Hosting
In case you purchase a virtual private server from us, you'll be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we now have several local telephone numbers in the United States of America, the United Kingdom and Australia plus a live chat service. When you're an existing customer and you're looking for assistance with some technical issue which requires longer time to investigate or resolve, you are able to open a ticket from your billing account or you will be able to send an e-mail message and we'll handle the trouble and send you an answer within one hour. The answer time is guaranteed 24/7, including holidays and weekends, still for most problems it takes a maximum of 30 minutes to receive assistance. The support service covers your VPS plus all pre-installed software it features, so if you'd like to have help with third-party apps, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to receive timely support in general, let alone if you manage an entire server, so every single dedicated server that we provide features 24/7 support with one-hour response time guarantee whatever the problem. This service is absolutely free for any type of issues with the server or the software that was installed from our administrators through the setup, therefore you are able to contact us as many times as you'd like, even during holidays. You could either open a trouble ticket from your billing area or you can send an e-mail, and the actual answer time for either rarely exceeds thirty minutes since we have admins available 24 / 7. If you require general information about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers we have on 3 continents or you may employ our live chat service and consult with an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you are able to include to your server plan through your billing Control Panel.