Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you will never have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can effortlessly access any support ticket whilst you are browsing your website files or modifying different account settings. The ticketing system is being monitored 24/7/365 by our help desk team representatives and the response time is no more than 1 hour, but it rarely takes more than twenty minutes to receive support. Unlike certain providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you wish and request info relating to any billing or technical problem. You can also see a selection of educational articles, which will help you tackle the most commonly confronted challenges on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting, which suggests that you will not need some other support platform to contact our tech support team – you can do it on the spot the moment you come across a difficulty. Sending a new ticket takes several clicks and tracking down an older one is just as easy. Using our smart search functionality, you can swiftly track down any ticket that you have already submitted. You can send a ticket whenever you need since our client support team members are available 24/7/365 and respond in less than an hour, although it rarely takes this much to get assistance. With Hepsia, you’ll have everything in one single place and you can just forget about the need to sign in and out of two or more platforms to resolve a simple problem.