One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max reaction time for any trouble ticket that you post or any email that you write is only one hour, even if you contact us on weekends and official holidays. Regardless of the nature of your issue or question, we will lend you a hand straight away and will give you the needed info to solve any problem with your websites. The real response time normally does not exceed 15-20 minutes, which is the reason why you can just forget about waiting around for hours and hours to get a problem solved or what’s even worse than that – waiting one whole day only to receive a response that more info is required while nothing is solved. We will assist you in a jiffy just because we realize just how expensive time can be in the dynamic digital realm. The one-hour reply guarantee applies to any technical or billing query that you may have about our Linux cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our technical support staff reps are available at all times and they will respond to any trouble ticket that you post via our hosting Control Panel within no more than one hour. The response time is guaranteed irrespective of whether you’ve got a general enquiry about your semi-dedicated server or you run into some obstacle and for most issues you won’t have to wait even that long. Irrespective of what the nature of the issue is or what time it is, we’ll be there to lend you a hand, as we are available 24/7/365 to address any technical, general or billing issue. If you get in touch with us about anything that is within our power, we’ll resolve it before we answer, which means that you won’t have to wait around for hours or days while the problem perseveres. In case there’s something that you need to do on your end, we’ll provide you with the necessary information – what workable solutions to try out, what actions to take, etc.