Though this isn't the keyaspect in order to recognize a trustworthy cloud hosting supplier from a bad one or a reseller from a real supplier, the option to call and consult with a live person is a sign that you are not using the services of a one-person firm and that you'll be able to reach someone when you're in need of assistance. The phone support for hosting services may range from general to expert, so the problems that can be resolved through a call vary depending on the specific supplier. Usually, these matters are more basic and include billing or first level tech issues because more complex problems usually require a support ticket where both you and the administrators can track what is going on with a particular issue. However, having the option to call your service provider can save you a lot of time and efforts for the multitude of tiny problems which may eventually show up at the time you manage your website hosting account.

Phone Support in Cloud Hosting

As we have live telephone support 14 hrs a day, you're able to contact us and talk to one of our customer support representatives to get more information about all of the Linux cloud hosting that we supply and make sure that our servers meet the system requirements for your web sites before you purchase anything. For your benefit, we have telephone numbers on three continents and you'll be able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. If you are already an existing customer, you will be able to call us about general and billing matters, and even about some technical matters. If the issue is strictly technical or it can take more time to handle, you will have to employ our ticketing system, which will allow both you and our technical support crew to monitor the details given by either side.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we supply include live phone support for 14 hours daily. If you're not sure which package is appropriate for your websites, you want to find out more about a package's specs or you'd like to have any other kind of info on our services, you have the option to call any of the local telephone numbers that we have in the United States of America, the UK and Australia and our customer support representatives will help you. If you currently own an account, you'll be able to contact us about sales and general matters, although we are usually able to assist with a large number of tech issues as well. For strictly tech issues you will have to use our built-in ticketing system where the conversation between you and our tech support team will be in 1 place, which is the better option in case the issue needs extra time to be dealt with or it has to be escalated to our sysadmins.