Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client assistance staff is qualified to shortly deal with all of our Linux cloud hosting customers’ questions and guidance inquiries. Through our ticketing system, it will be easy to send your question and a support staff representative will most likely get back to you within max one hour. In fact, practice shows that the standard reply time is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us any time necessary. Our crew of consultants will be on–line for you 24x7x365 to reply to all your problems and to handle any matter you will probably have. You can open a technical support ticket from your Site Control Panel or send us an email at any time. Furthermore, on business days, you can easily call us or take advantage of the live chatting option.

  • Intuitive help center

  • An Intuitive Help Section

  • We have included a complete know–how base into the Control Panel to help you to acquire very helpful step by step details whenever you want. Each area of the Control Panel possesses its own contextual help area displaying a variety of how–to articles. We have also organized video tutorials to provide you with a better idea of the correct way to perform any given process.