Client Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
We provide a one–hour response warranty for each trouble ticket or e–mail that you send to the tech support staff. We will swiftly respond to all standard inquiries and forward the matter to our administrators if further assistance is required. If you make use of the Optional Managed Services package, we’ll perform any of the included server management tasks at a time that has been agreed upon in advance.
A Premium Customer Service
We’ll be available to you 24x7 to answer any questions that you may have connected to our Site Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also need assistance with server management tasks, you can order our Optional Managed Services package, which includes backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as installation and problem troubleshooting services
An Easy–to–Navigate Help Section
Our Site Control Panel is installed by default for each Linux dedicated hosting server. Among its functionalities is a rather time and effort–saving integrated knowledge base that will guide you step by step on everything that you can do. The majority of how–to articles also video versions that demonstrate all the operations that you can carry out in a very illustrative manner. You will find all the help articles and the video tutorials in the top right corner of each Site Control Panel section.