Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Site Control Panel you can find an in–depth Help section offering various educational articles and commonly asked questions. They are compiled by our support team of expert techs. Simply fill in your question and our clever platform will return the most suitable answer.

  • Top quality support service

  • How–To Video Clips

  • For people who’d rather learn how to take care of a commonly experienced problem by watching a training video, we have added a compilation of video tutorials to our Site Control Panel. All the video tutorials are concise and easy to follow. They offer step–by–step demonstrations of various site administration tasks.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 technical support service and include a sixty–minute ticket response guarantee. Our well–trained techs will be available to you 7 days a week and will sort out any problem that you may run into within less than 1 hour after the helpdesk ticket submission. Normally, a response will be given to you within 20 minutes.