Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Response Guarantee

  • Our client help and support Department is working 24x7x365 to take care of every one of your assistance needs. Every ticket you post to us is going to be answered within no more than 1 hour. If your case requires the aid of an administrator, we are going to forward the ticket to the technician on duty and will notify you that the problem is being resolved.

  • Top quality support service

  • Qualified Client Help Service

  • We offer 24 hours a day client support by using a super–fast ticket solution built into your Control Panel. You can easily e mail us at any time about any of the apps that come pre–installed on the virtual server, including the selected Operating System, the server administration panel and our custom made Site Control Panel.

  • Intuitive help center

  • An Informative Help Zone

  • In the Site Control Panel that will come 100% free with your virtual server, you can easily find a useful Help section, incorporating all you need to be informed on when monitoring your web sites and apps. We have integrated a wide selection of how–to content articles and video training that display the fundamental web site maintenance responsibilities in an easy to read manner.